Security Centre

Your security, we can all play a part…

Online security is a partnership between us (as the provider of online banking services to you) and you (the user of these services). As such we'd like to remind you it's important that you do two things; keep informed; improve your own online security.

Promotional email

In promotions from QTMB, rest assured that;

• we will never ask for your password via email;
• we will never ask for your account details via email; and
• we will never disclose any account or balance information via email

If you receive any email purporting to be from us that does not comply with the list above, please delete the email. The only time we will include a link to a website via email is when we are responding to a specific request made by you.

Financial institutions nationally have joined forces to fight scammers, internet ID thieves and those who are waiting to trick our members out of their hard-earned savings. Partnering with the ACFT, financial institutions are reminding members ‘when a scam comes calling, DELETE IT, DESTROY IT or HANG UP!'

Our message is clear and simple:

1. Reject any suspicious offer
2. Delete any suspect e-mail
3. Don’t respond

For extra tips to fight phishing, download our "Top 10 Tips to Stay Safe" PDF.

Scams are costing Australians countless dollars each and every day. Don’t give these scammers a chance to take your hard earned money – from dangerous Nigerian scams to fake lottery winnings remember:

'If it looks too good to be true - it is!'

Please talk to your local branch or call us on 13 29 30 if you are considering acting on an offer that looks suspicious.

For more information, use the resources below:

• Scamwatch - (Australasian Consumer Fraud Taskforce)
• Fraud Prevention (pdf)- financial institutions have released this booklet to help members and the community fight fraud and protect themselves against scams
• Phishing – don’t take the bait (pdf) - avoid being caught but fraudulent emails
• Internet Security Essentials for Small Business (pdf)
• If it sounds too good to be true....it probably is (pdf) - a brochure a reminder that if it looks too good to be true, it really is too good to be true – don’t fall into these traps

For news on spotting a scam, sniff-tests to tell if an offer is PHISHY and ways to avoid being ripped off, check out the Government’s SCAMWATCH website at www.scamwatch.gov.au.